How support and joining in work

Ask for help without an account, report what is not right, suggest events and stores, and help test BrickDb.

Support is in the About menu, in the Community column. The form needs no account: your e-mail address, what it is about and what happened. You get a ticket number straight away and the answer by e-mail, from a person. If something on BrickDb is not right – a public MOC, a store photo, a shared collection – press Report and choose the reason; a person reads every report. You can join in too: suggest an event or a store that is missing, ask on your account page to help test BrickDb, see on the roadmap what comes next and read in the release notes what changed. Nobody at BrickDb will ever ask for your password.

How do I get help from BrickDb?

Open Support in the About menu. The form asks for your e-mail address, what it is about and what happened, and needs no account. Once you send it you get a ticket number straight away, and the answer comes by e-mail. The page lists what a problem report needs – what you were doing, what you expected, what happened instead, when, and what you were using. Never send a password: nobody at BrickDb will ask for one. Signed in, you can also be told by push when we have answered.

How can I report something or join in?

Press Report beside a public MOC, a store photo or anything else others have shared, and choose the reason: you get a reference straight away, a person reads every report, and action is taken on the content, not on the person. Signed in, you can suggest an event on the events page or a store for the store finder, and a moderator checks it before it appears. On your account page, Help test BrickDb lets you ask to join the testers, who try BrickDb on their own devices with a checklist; an administrator decides.

Who it is for

For anyone with a question or a problem, anyone who has seen something on BrickDb that should not be there, and anyone who wants to help make BrickDb better.

What you can do

• The support form needs no account, and a person answers by e-mail.
• Report anything public that is not right; a person reads every report.
• Suggest events and stores, and help test BrickDb on your own devices.

How to get started

1. Open Support in the About menu and describe what happened.
2. Keep the ticket number; the answer comes by e-mail.
3. To join in, suggest an event or a store, or ask on your account page to help test BrickDb.

Frequently asked questions

How do I contact BrickDb?

Through the form on the Support page, without an account. You get a ticket number straight away, and a person answers by e-mail.

How do I report a MOC or a photo on BrickDb?

Press Report beside it and choose the reason. You get a reference straight away, and a person reads every report.

Can I become a BrickDb tester?

Yes. Ask to join under Help test BrickDb on your account page. Testers try BrickDb on their own devices with a checklist, and an administrator decides who joins.